How to make a request
Email privacy@bulanbloom.com from the address used for your account. State whether you want access, correction, withdrawal of consent, deletion or to raise a complaint. Include only the request or application reference needed to locate your record; do not email identity documents unless we ask through a secure channel.
What happens next
We acknowledge the request, verify identity proportionately, search the relevant systems and explain the outcome. We aim to respond within 30 calendar days. If a request is complex, we will explain any lawful extension. Access may be limited where disclosure would reveal another person’s data or conflict with a legal duty.
Deletion and retention
We delete or anonymise data that is no longer needed. Some agreement, payment, security or complaint records may need to be retained for legal, accounting, fraud-prevention or dispute purposes. We will explain any information we cannot delete immediately.